Effective October 16th (A Saturday, but the end of a pay period) I was officially promoted to Customer Service Manager at SBC. I had know this was in the works for almost a month—it takes that long for the paperwork to be done—but could not announce it until it was signed and sealed. On Monday the 18th I began my duties, which so far consists of getting trained on managerial computer systems and procedures. On Wednesday or thereabouts, I will be expected to take the leadership of fifteen or so of my former colleagues in handling orders for reuse of SBC’s circuits by competing phone companies. Needles to say, I am very excited about this. I’ve been angling for it for some time and it’s finally come through. Yahoo!